Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sennukashyap@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sennukashyap@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sennukashyap@gmail.com.

Return & Refund Policy

At DUMBBERS, we take pride in crafting premium apparel designed to elevate your wardrobe. If, for any reason, your order is not exactly what you envisioned, our return process is here to ensure your satisfaction.

Return Eligibility

We accept returns within 07 days of the delivery date.

To qualify for a return:

  • Items must be unworn, unwashed, and in original condition, including all tags and packaging.

  • Returns must include proof of purchase.

  • Final Sale, gift cards, and selected limited-edition items are not eligible for return.

Refund Process

  • No Refund Allowed. 

Exchanges

To maintain the integrity of our inventory, we do not offer direct exchanges at this time. If you would like a different item or size, we kindly ask that you initiate a return and place a new order.

Damaged or Incorrect Items

In the rare event you receive an item that is defective or not as ordered, we sincerely apologize. Kindly contact our Client Services team within 7 days of delivery at dumbbers@gmail.com or whatsapp - 9625301159, and we will arrange a prompt resolution.

Initiating a Return

To begin your return, please contact us at dumbbers@gmail.com or whatsapp - 9625301159, with the following:

  • Full name

  • Order number

  • Item(s) you wish to return

  • Reason for return

We will respond within 1–2 business days with further instructions.

Our Commitment to You

Every piece we create is made with care — and your satisfaction is our highest priority. Should you have any questions or require assistance, our Client Services team is here to support you.

Contact us at dumbbers@gmail.com — we’re honored to serve you.